Résumé                 Margaret Williams

Seattle, WA / Vancouver, BC                                    maggie@maggiewilliams.me                                                 360-383-7717

Summary: Team management, project management, customer service, training, systems & software engineering.  Networking, wireless, teaching, programming, pre & post sales support, writing.

Unique combination of strategic vision, relationship-building skills and technical expertise applied to catapult revenue, profitability and customer satisfaction to high levels. Consistent record of exceeding goals and expectations in challenging business environments. Resourceful, innovative leader who also acts as a strong hands-on manager when needed. Skilled interaction with C level, sales and technical staff and customers. Core strengths and expertise:

Director, Professional Services, Ryzex Group, Bellingham, WA, 06/2001 – 07/2008

Created and directed profit business unit providing professional services including consulting, project management, staging & configuration, RF site surveys, wireless (900MHz, 2.4GHz Open Air, 802.11a/b/g) network integration and installations including infrastructure cabling, training, troubleshooting, custom software and hardware. Set and monitored quality standards, built and led team of engineers and project managers, and worked closely with account managers and customers to identify, qualify and close business opportunities. Developed partner relationships, provided pre-sales support including proof of concept, feasibility, responses to RFPs, and technical demonstrations, and served as backup project manager. Provided technical and sales training to account managers, wrote and negotiated customer and third party contracts, and developed statements of work, functional requirements and design documents. Maintained P&L sheets and forecasts, developed marketing collateral, wrote technology white papers, and provided technical oversight on key projects. Grew revenues 30 – 40% year over year, exceeded revenue and margin targets each year.

Customer Service Manager, Intermec Technologies, Sydney, Australia, 08/1998 – 05/2000

Promoted to restore customer confidence and rebuild technical staff and operational capabilities during a difficult post-merger integration period. Rescued several customer accounts in jeopardy, forestalled competitors and turned around troubled relationships. Built, trained and led new interstate team of engineers and project managers. Managed Data Collection and wireless network projects including design, proof of concept, RF site surveys, integration with existing LAN/WANs, commissioning, and training. Developed electronic service library, built engineering lab and acquired hardware resources for engineering staff. Restored customer confidence in Intermec service abilities, ensured compatibility with partner products and developed partner relationships. Promoted my replacement from within and assumed new role as: Strategic Projects Manager - Sales presentations for critical accounts, senior technical consultant to sales and engineering, and troubleshooting critical accounts. Training program for engineering, sales, VARs, and partners; new project management processes; call center to service Australia, New Zealand and Asia; Y2K compliance program; new product and program introductions.

Systems Engineer, Intermec Technologies, Everett, WA, 01/1990 – 08/1998

Provided technical support to sales, service personnel and customers worldwide solving systems, software and hardware problems. Isolated causes of problems and provided solutions. Member of new product design teams, published technical notices and helped customers develop and debug applications. Supported symbology, barcode readers and scanners, controllers, and network devices including 400MHz, 900MHz and 2.4GHz RF radios and access points, bridges, routers, and media: Ethernet, Token Ring, Twinax, and Coax. Supported stacks: Novell Netware, TCP/IP (Novell, FTP, WRQ, Microsoft). Developed sockets library for RF devices. Developed several client applications, a language converter, and a Windows File Manager for Intermec devices. Supported Quick/Visual Basic, Borland C/C++, and Microsoft Visual C/C++ language platforms. Technical Instructor: Wrote curricula and delivered training on various hardware/software products and technical subjects with lecture, presentations and hands on labs.

Previous experience:

• Software Engineer, Intermec Technologies, Everett, WA

• Software Engineer, SpaceLabs, Redmond, WA

• Design Engineer, Tektronix, Beaverton, OR

Education: Ohio University, Bachelor of Science degree in Computer Science, minor in Psychology. Graduated cum laude.

Personal: Single, willing to relocate and travel, dual national of The United States and Canada.

Auto ID wireless supply chain strategic partnerships ADC Professional Services Project Management Manager Director WEB 2.0 3.0 TCP/IP Techie Geek RFID IT Pre Sales Support Technical support Trainer Training engineer engineering blog blogging blogger photography photographer increase revenue revenues programmer programming program RFP HTML CSS cross functional leadership customer service margin margins personal branding consulting consultant ohio university bachelor of science degree cum laude BSCS social networks barcode bar code symbology LAN WAN WLAN WWAN cisco unified network process improvement SEO negotiation contract statement of work troubleshoot troubleshooting leader marketing computer science PSC intermec psion teklogix symbol hhp hand held products motorola strategic tactical AIDC 2.4GHz 5GHz 400MHz 900MHz IT web site small business travel pilot sailor sailing hiking writer sales enabler development wi-fi wi fi wifi 802.11 802.11b 802.11a 802.11g wimax 802.11x c c++ visual basic database american canadian seattle washington vancouver british columbia United states USA Canada cross border NAFTA technical account manager TAM B2B B2C software engineer hardware design program manager agile agility entrepreneur application eCommerce linux unix data communications planning written verbal skills team player motivator mentor microsoft project office word visio excel publisher graphics risk mitigation SOW stake holder algorithms GUI logic decisive ethernet teach power point